01
Arrived damaged or faulty
Send a photo through the assistant for a full refund or free replacement, nothing to send back.
02
Wrong item
Send a photo through the assistant; we refund or send the correct item, on us.
03
Never arrived
If tracking shows it lost, we refund or reship, your choice. Ask the assistant with your order ID.
04
Changed your mind
Orders ship from an overseas warehouse, so we can't accept change-of-mind returns. The item is yours to keep.
05
How refunds are processed
Approved refunds go back to your original payment method, usually within 5 business days.
Last updated June 2026.